All sales are final. No refunds or exchange.

ORDER CANCELLATION

Order cancellation must be reported within 1 hour of placing the order (unless it has been shipped). Your order number must be in the body of your e-mail request in order for us to successfully process the cancellation. 

We don't accept cancellations due to discount code not applied to the order. Unfortunately, a discount code can't be applied to an order once it has been processed. 

DAMAGED PRODUCT

If your product was damaged then please e-mail us at purebeautycarellc@gmail.com with images of the damaged goods and one of our team members will get back to you as soon as possible. Product images must be submitted with the e-mail in order for us to re-send the package. Damaged product(s) must be reported within 3 days of receiving the products (no exceptions). For non-tracked packages, damaged product(s) must be reported within 24 days of order date. 

WRONG PRODUCT

If you were sent a wrong product, we apologize for the convenience! It can sometimes happen as we try to ship out orders as fast as possible. Please send us an image of product(s) you received at purebeautycarellc@gmail.com with your order number. One of our team members will get back to you as soon as possible with a resolution.